Spares and Returns

We adhere to The Consumer Protection (Distance Selling) Regulations.

These regulations outline your rights regarding using our services. Before contacting us, please make yourself aware of these regulations.

All new and second-user parts we sell have embedded information that cannot be tampered with or removed. High definition photographs are recorded of all spares prior to being dispatched. If a part has been tampered with or worked upon without our prior consent all guarantees will be considered void.

If you have not diagnosed your fault correctly and a known good part is damaged as a result we will not refund or replace.

Some parts and components can be damaged by static discharge, it is your responsibility to ensure that these components or parts are installed and handled in the correct manner.

We will not be held liable for any damage to equipment or persons attempting a repair regardless of experience, competence or knowledge. Please be aware that you attempt repair of your equipment at your own risk. If in doubt please seek the services of a reputable engineer.

All parts carry a 90 day guarantee against being defective. If, after fitting, the part fails as a result of a further failing in the equipment the guarantee becomes void.

You have seven days from receipt of the part to notify us of a "Dead on Delivery" item. After seven days it will be assumed the part has been fitted and is working correctly. Once fitted and working the part must fail for a legitimate reason associated directly with the part for a guarantee claim to be successful. In this instance we will require information on the failing of the equipment and the symptoms of failure. Some information we require might be technical in nature. Please be sure you are capable of providing us with this information if asked to do so.

Postage and packing costs are the buyer's responsibility in all transactions. Under no circumstances will postage and packaging charges be refunded or returned. You will be responsible for returning the part via recorded delivery, the same is required for European and international deliveries.

A copy of the original receipt must be enclosed with all returned parts. Parcels received with no documentation enclosed will be disposed of and no refund issued.

All working parts returned will be subject to a 33% restocking charge. This will be deducted from any refund amount. We reserve the right to test and examine all parts returned to determine their condition and issue refunds accordingly.

For a guarantee claim to be considered the part must be returned to us in the requested manner.

All guarantee claims will be considered but please be aware that due to the complexity of the parts and respective equipment we reserve the right to decline a refund in part or in whole. The final decision will be made by us and this decision will be considered final.

This does not affect your statutory rights.

Price comparisons will be made net of taxes, gratuities, service charges, early departure fees, postage and packing, or other fees and incidental charges. If we verify the availability and eligibility of the lower price in accordance with our terms and conditions we will match that price.

Delivery information

We will attempt to dispatch all orders the same day when placed before 14:00 Monday to Friday. This cannot be guaranteed nor should it be assumed we will be able to do so. Orders placed after this time will be dispatched the next working day. We will do all that is practically possible to meet this service level.

All UK parcels will be sent via 1st Class recorded delivery or similar 24 hour courier unless you have been notified otherwise.

All European and international parcels will be sent via airmail recorded delivery or similar courier service.

It is important to note that we can only guarantee the postal service and tracking of parcels whilst the package is in the UK, we cannot be held responsible for lost or delayed parcels once out of the UK. This is due to the varying standard of postal services around the globe.

Currency conversion

Prices shown in any currency other than pounds (£) are approximate and payments will be processed in pounds. The actual payment amount you are charged will depend on the rate of exchange applied by the payment processor.

Please assure yourself that you are happy with the rate of exchange prior to completing the order.

Disclaimer

Electricity is dangerous and can be lethal.

It is your responsibility to be sufficiently experienced and confident in the repair you are attempting, we will not be held responsible for any personal injury or incident that occurs as a result of your attempted repairs or actions however caused.

Safety

IMPORTANT: The diagnosis and repair of electrical equipment is not without its risks.

Before working with electricity and electronic equipment always read and follow any relevant manuals and safety instructions.

When working with electricity always turn off the mains supply.

All televisions and electronic equipment can carry high residual voltages even when they are unplugged or in a fault condition: Be sure to handle all parts appropriately and with great care, if you are unsure how to do this you should always consult an appropriate professional.

Microwave ovens can hold a lethal voltage even when unplugged for some time. Extreme caution should be used.

Electricity can kill.